{"id":37354,"date":"2025-11-20T17:12:46","date_gmt":"2025-11-20T17:12:46","guid":{"rendered":"https:\/\/feelgreatsa.com\/returns-and-refunds\/"},"modified":"2026-06-01T12:31:35","modified_gmt":"2026-06-01T12:31:35","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/feelgreatsa.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\n<style>\n    \/* Definition of simple fonts and colors *\/\n    :root {\n        --primary-color: #0b88a7; \/* Calming Blue *\/\n        --secondary-color: #f0f8ff; \/* Very Light Background *\/\n        --text-color: #333333;\n        --light-bg: #f7f9fa; \n        --border-color: #e0e0e0;\n        --max-width: 980px;\n    }\n    \n    \/* Main container styling *\/\n    .wrap {\n        max-width: var(--max-width);\n        margin: 40px auto;\n        padding: 0 20px;\n        direction: ltr; \/* Set text direction to Left-to-Right for English *\/\n        font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n    }\n    \n    \/* Main article body styling *\/\n    .wrap .card {\n        background-color: #ffffff;\n        padding: 40px;\n        border-radius: 12px;\n        box-shadow: 0 4px 15px rgba(0, 0, 0, 0.05);\n    }\n\n    \/* Subsections styling with isolation and security *\/\n    .wrap section {\n        margin-bottom: 30px;\n        padding: 15px 0;\n        border-bottom: 1px dashed var(--border-color);\n    }\n    \n    .wrap section:last-of-type {\n        border-bottom: none;\n    }\n    \n    .wrap section h2 {\n        color: var(--primary-color);\n        font-size: 24px;\n        border-left: 4px solid var(--primary-color); \/* Changed from border-right for English *\/\n        padding-left: 10px; \/* Changed from padding-right for English *\/\n        margin-top: 0;\n        margin-bottom: 20px;\n    }\n    \n    \/* Restricting lists to prevent external layout impact *\/\n    .wrap ul, .wrap ol {\n        padding-left: 20px; \/* Changed from padding-right for English *\/\n        margin-top: 15px;\n        list-style-position: inside;\n    }\n    \n    .wrap ul li, .wrap ol li {\n        margin-bottom: 8px;\n        line-height: 1.7;\n    }\n    \n    \/* Alert\/Note styling *\/\n    .wrap .note {\n        background-color: #fff8e1;\n        border-left: 4px solid #f7b825; \/* Changed from border-right for English *\/\n        padding: 15px;\n        border-radius: 6px;\n        margin: 20px 0;\n        color: #5d4000;\n    }\n    \n    \/* Restricting links to prevent style leakage *\/\n    .wrap a {\n        color: var(--primary-color);\n        text-decoration: none;\n        font-weight: bold;\n    }\n\n    .wrap .grid {\n        display: block;\n    }\n<\/style>\n\n<main class=\"wrap\">\n    <div class=\"grid\">\n        <div>\n            <article class=\"card\">\n                \n                <section id=\"intro\">\n                    <h2>Introduction &#8211; 14-Day Grace Period<\/h2>\n                    <p>\n                        At feelgreatsa.com, we are committed to providing a reliable shopping experience for health lifestyle products and dietary supplements. This policy aims to clarify the return and exchange mechanism within 14 days from the date of receipt, without any shipping or administrative fees, in compliance with quality, health, and safety standards.\n                    <\/p>\n                    <div class=\"note\">\n                        Health Disclaimer: The products displayed are intended to support a balanced lifestyle and are not a substitute for professional medical advice. Product usage is based on the customer&#8217;s individual needs and preferences, without any guarantees regarding specific health results.\n                    <\/div>\n                <\/section>\n\n                <section id=\"eligibility\">\n                    <h2>Return Conditions and Shipping Costs<\/h2>\n                    <p>\n                        You can request a product return within 14 days from the date of receipt. Responsibility for shipping costs varies based on the reason for the return as follows:\n                    <\/p>\n                    <ul>\n                        <li>\n                            <strong>Damaged or Wrong Product:<\/strong> feelgreatsa.com will cover all shipping and product replacement costs.\n                        <\/li>\n                        <li>\n                            <strong>Change of Mind (Customer&#8217;s Preference):<\/strong> If you wish to return a product without any defect (provided it is unopened and in its original condition), the customer shall bear the shipping cost of returning it to our warehouse.\n                        <\/li>\n                    <\/ul>\n                    <div class=\"note\">\n                        Important: To safeguard public health, we cannot accept returns for any dietary supplement that has been opened or has had its safety seal removed, except in the case of a proven manufacturing defect.\n                    <\/div>\n                <\/section>\n\n                <section id=\"wrong-order\">\n                    <h2>In Case of Receiving a Wrong or Damaged Product<\/h2>\n                    <p>\n                        If you receive a product different from the one specified in your purchase order, or if the packaging is visibly damaged upon receipt, please contact us within a maximum of 14 days from the date of receipt.\n                    <\/p>\n                    <p>\n                        We will review the case and take one of the following actions, and feelgreatsa.com will bear the full shipping fees in this case:\n                    <\/p>\n                    <ul>\n                        <li>Send a replacement product matching the original order.<\/li>\n                        <li>Or refund the product value using the original payment method.<\/li>\n                    <\/ul>\n                <\/section>\n\n                <section id=\"procedure\">\n                    <h2>Return Procedure and Reporting a Problem<\/h2>\n                    <p>To initiate a return or exchange request, please follow these steps:<\/p>\n                    <ol>\n                        <li>\n                            Contact us via WhatsApp or the email provided in the contact section below within a period not exceeding 14 days from the date of receiving the order.\n                        <\/li>\n                        <li>Provide the order number, along with a brief description of the issue and photos of the product and packaging in case of damage or discrepancy.<\/li>\n                        <li>\n                            After reviewing the request, a response will be sent within 2 to 3 business days to confirm acceptance of the return or exchange request and clarify the next steps for product pickup or sending the replacement.\n                        <\/li>\n                    <\/ol>\n                    <p>\n                        If the conditions are met, the return or exchange will be executed without any additional fees to the customer.\n                    <\/p>\n                <\/section>\n\n                <section id=\"contact\">\n                    <h2>Contact Information and Return Addresses<\/h2>\n                    <p>For any return request, please contact us first to obtain the approved shipping policy label or return instructions. Our branches:<\/p>\n                    <ul>\n                        <li><strong>UAE Distribution Office:<\/strong> Silver Building 107, Abu Hail Area, Dubai, United Arab Emirates<\/li>\n                        <li><strong>Saudi Arabia Distribution Office:<\/strong> King Fahd Street, Olaya District, Riyadh 12211, Kingdom of Saudi Arabia<\/li>\n                        <li><strong>Phone:<\/strong> <a href=\"tel:+971509589690\">(+971) 509589690<\/a><\/li>\n                        <li><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/971509589690\" target=\"_blank\" rel=\"noopener\">(+971) 509589690<\/a><\/li>\n                        <li><strong>Email:<\/strong> <a href=\"mailto:customer@feelgreatsa.com\">customer@feelgreatsa.com<\/a><\/li>\n                    <\/ul>\n                <\/section>\n\n            <\/article>\n        <\/div>\n    <\/div>\n<\/main>\n","protected":false},"excerpt":{"rendered":"<p>Introduction &#8211; 14-Day Grace Period At feelgreatsa.com, we are committed to providing a reliable shopping experience for health lifestyle products<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37354","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/pages\/37354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/comments?post=37354"}],"version-history":[{"count":1,"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/pages\/37354\/revisions"}],"predecessor-version":[{"id":37997,"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/pages\/37354\/revisions\/37997"}],"wp:attachment":[{"href":"https:\/\/feelgreatsa.com\/en\/wp-json\/wp\/v2\/media?parent=37354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}