Refund and Returns Policy — feelgreatsa.com

This page outlines the terms and conditions for returns and exchanges within 14 days, maintaining product integrity and customer satisfaction.

Introduction – Grace Period: 14 Days

At feelgreatsa.com, we are keen to provide a reliable shopping experience for healthy lifestyle products and nutritional supplements. This policy aims to clarify the mechanism for returns and exchanges within 14 days from the date of receipt without any shipping or administrative fees, in accordance with quality, health, and safety standards.

Health Disclaimer: The products displayed are intended to support a balanced lifestyle and are not a substitute for medical advice. Use of the products is based on the customer’s need and desire, without any guarantees regarding specific health results.

Return Conditions and Shipping Costs

You can request to return the product within 14 days from the date of receipt. Responsibility for shipping costs varies depending on the reason for the return as follows:

  • Damaged or Wrong Product: feelgreatsa.com bears all shipping and product replacement costs.
  • Change of Mind (Customer’s Desire): If you wish to return the product without any defect (provided it is sealed and in its original condition), the customer bears the cost of return shipping to our warehouse.
Important: For the sake of public health, we cannot accept the return of any nutritional supplement whose package has been opened or safety seal removed, unless there is a proven manufacturing defect.

In Case of Receiving a Wrong or Damaged Product

If you receive a product different from the one shown in the purchase order, or if the package is visibly damaged upon receipt, please contact us within a maximum period of 14 days from the date of receipt.

We will review the case and take one of the following options, and feelgreatsa.com will bear the full shipping fees in this case:

  • Sending a replacement product matching the original order.
  • Or refunding the product value according to the payment method used.

Return Method and Reporting a Problem

To start a return or exchange request, please follow these steps:

  1. Contact us via WhatsApp or the email shown in the contact section below within a period not exceeding 14 days from the date of receiving the order.
  2. Provide the order number, along with a brief description of the problem and photos of the product and packaging in case of damage or discrepancy.
  3. After reviewing the request, a response will be provided within 2 to 3 business days to confirm acceptance of the return or exchange request and clarify the next steps for receiving the product or sending the replacement.

If the conditions are met, the return or exchange will be executed without any additional fees on the customer.

Contact and Return Address

For any return request, please contact us first to obtain the shipping label or return instructions:

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