Introduction

Welcome to Feel Great SA! By using this website, you agree to be bound by all the terms and conditions outlined below. We recommend that you read these terms carefully before using our services or purchasing any of our products. These terms govern your commercial and legal relationship with our website.

1. Acceptance of Terms and Amendments

By accessing or using the website, you confirm your full acceptance of these terms. We may update these terms at any time, and your continued use of the website signifies your agreement to the new terms.

2. Purchases, Payment, and Shipping Time

All orders are processed as soon as payment is confirmed. We offer secure online payment options via credit cards and Mada, or Cash on Delivery (COD) in certain areas.

  • Cash on Delivery (COD): If this service is available and selected, the delivery company may charge a small additional fee for collecting the amount, which will be clearly indicated on the checkout page before payment.
  • Shipping and Delivery Time: Orders are prepared and shipped within [3] to [5] business days to all cities within the Kingdom of Saudi Arabia and the Gulf Cooperation Council (GCC) countries.
  • Pricing: All prices are final and include Value Added Tax (VAT) where applicable. We reserve the right to modify prices at any time, but the price at which the order was placed will be the approved price.

3. Warranty Policy

If there is a warranty on the products:

  • We offer a limited warranty against manufacturing defects for products for a period of 14 days from the date of receiving the order.
  • The warranty does not cover misuse, damage resulting from accidents, or unauthorized modifications.
  • To claim the warranty, you must contact us with proof of purchase and provide an accurate description of the defects.

If there is no warranty (most common for consumer products):

⛔️ Warranty Disclaimer: We do not provide any express or implied warranties beyond the provisions of our published return and exchange policy. Products are sold “as is”.

4. Website Use and Conduct

Use of the website is permitted for lawful purposes only. The following are strictly prohibited:

  • Using the website for any unlawful or fraudulent purpose.
  • Attempting to hack or disrupt the website’s systems.
  • Sending offensive, misleading, or inappropriate content.

5. Our Commitment and Responsibility as Distributors

As authorized distributors of Feel Great products, we commit to the following terms towards our customers:

  • Full compliance with all local laws and regulations regarding the sale and distribution of products.
  • Providing accurate, clear, and honest information about the products, prices, and methods of use to customers.
  • Ensuring the safety and quality of products until they reach the customer, in accordance with the declared shipping policy.
  • Refraining from using Feel Great trademarks in a manner that harms the product’s reputation or misleads the public.

6. Intellectual Property Rights

All content and trademarks (including logos, text, and images) are owned by Feel Great SA and may not be copied, republished, or used commercially without prior written permission.

7. Accounts and Data Confidentiality

You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

⚠️ In the event of discovering any unauthorized activity or security breach, please contact us immediately via the contact information provided below.

9. Limitation of Liability and Disclaimer of Warranty

We strive to provide the best possible experience, but we do not guarantee that the website will be free of errors or interruptions. We are not liable for any direct, indirect, or incidental damages resulting from the use or inability to use the website or products.

10. Termination of Use

We reserve the right to suspend or terminate a user’s access to the website or its services immediately, without prior notice, in the event of any violation of these terms and conditions.

11. Governing Law and Jurisdiction

These terms shall be construed and governed in accordance with the laws of the United Arab Emirates, and any dispute shall be referred to the competent courts within this country.

Contact Methods and Business Information

For any questions or inquiries regarding these terms, please contact us using the following details: